Empathy That Lands, Not Just Listens
Turn toward, summarize, and confirm. “So you felt sidelined after the decision—did I get that right?” These three moves show care without fixing. Try them tonight, then share what changed in the discussion’s tone and outcome.
Empathy That Lands, Not Just Listens
Jot what the other person might be seeing, thinking, feeling, and needing. When Aisha mapped a colleague’s silence as anxiety, she slowed down and asked one kind question. The project moved forward. Post your own empathy map insights.